Our therapists set their own fees, which vary depending on their qualifications, experience, specialisms and appointment format.

As a guide:

Qualified therapists offer online individual therapy from £70 and couples therapy from £90.

Our Specialist Low-Cost Therapy service starts from £50 for individual therapy and £60 for couples therapy, provided by carefully selected trainee therapists in the final stages of their professional training.

You’ll always see the therapist’s fees clearly displayed before you book.

Each therapist is an independent practitioner and sets their own fees.

Prices can vary depending on factors such as professional qualifications, specialist expertise, years of experience, appointment length and whether sessions take place online or in person.

Whatever your budget, we aim to provide access to high-quality specialist therapy across a range of price points.

Yes.

Our Specialist Low-Cost Therapy service provides time-limited therapy with carefully selected trainee therapists who are completing advanced specialist training.

All trainee therapists receive regular clinical supervision and work within the same professional and ethical standards expected across our service.

A brief assessment helps ensure this option is suitable for your needs before therapy begins.

Payment is normally made when you book your appointment.

If your therapist arranges an appointment directly with you, payment should usually be made within 24 hours of receiving your booking confirmation to secure your session.

If you need to cancel your appointment, you’ll receive a full refund provided you cancel more than 72 hours before your scheduled appointment. Cancellations made within 72 hours are subject to our cancellation policy.

Full payment details are provided during the booking process.

We do not work directly with private health insurers, so all therapy fees must be paid by you at the time of booking.

However, we’re aware of some clients who have successfully reclaimed the cost of therapy from their private health insurer. Any such claim is a private arrangement between you and your insurer, and we are not involved in the claims process.

If you’re considering making a claim, we recommend checking with your insurer before booking to confirm whether your policy provides cover for the type of therapy you are seeking.

Your first session is an opportunity to get to know your therapist and begin exploring what has brought you to therapy.

Together, you’ll discuss your concerns, what you’d like to achieve, and any relevant background that may help your therapist understand your situation. They’ll also explain how they work, answer any questions you may have, and begin discussing a plan for therapy that feels right for you.

There is no expectation to share everything in your first session. You can work at a pace that feels comfortable.

Most people begin with weekly sessions, as regular appointments help build momentum, maintain continuity and give therapy the best opportunity to be effective.

As therapy progresses, your therapist may recommend moving to fortnightly sessions where appropriate. This is often introduced once you’ve begun making progress and no longer need the same level of regular support.

Appointments less frequently than every two weeks are generally not recommended. Longer gaps between sessions can make it more difficult to build therapeutic momentum, revisit important themes and achieve meaningful progress. For this reason, our therapists would not normally take on new clients who are only able to attend less frequently than fortnightly, as they want to ensure you’re receiving therapy in a way that’s most likely to benefit you.

Your therapist will discuss the most appropriate session frequency with you and tailor this to your individual needs throughout your therapy.

There isn’t a fixed number of sessions that’s right for everyone. The length of therapy depends on the issues you’d like to work on, your goals, and how you progress over time.

Some people find that a relatively small number of sessions helps them work through a specific concern, while others choose longer-term therapy to explore more complex or longstanding difficulties.

Your therapist will regularly review your progress with you and discuss whether therapy continues to feel helpful. Therapy isn’t open-ended by default, and you’ll always have the opportunity to review your goals and decide together when the time feels right to finish.

The aim is never to keep you in therapy for longer than you need, but to provide the right level of support to help you make meaningful and lasting progress.

Yes. Confidentiality is a fundamental part of therapy.

Everything you discuss with your therapist is treated confidentially and your personal information is handled securely in accordance with data protection requirements.

There are a small number of exceptional circumstances where a therapist may need to share information, such as where there is a serious risk of harm to you or someone else, or where they are legally required to do so. Your therapist will explain confidentiality fully during your first session.

There’s no special preparation required.

Before your appointment, you’ll simply need to complete your registration and any pre-session forms requested by your therapist.

Beyond that, just come as you are. Many people feel nervous before their first appointment, and that’s completely understandable. Your therapist will guide the conversation and help you feel at ease, so there’s no pressure to know exactly what to say or where to begin.

Yes, although how this works depends on your circumstances.

As part of couples therapy, your therapist may decide that it’s helpful to have occasional individual sessions with each partner. Where this happens, the sessions are offered equally to both partners to maintain therapeutic balance and support the work you’re doing together as a couple.

If ongoing individual therapy is recommended alongside couples therapy, this would normally be with a different therapist. This helps avoid conflicts of interest and ensures both the individual and couples therapy can remain focused, impartial and effective.

Your therapist will always discuss the most appropriate approach with you and explain the reasons for any recommendations.

Individual and couples therapy are different types of therapy with different goals.

If you feel your partner’s involvement would be helpful, discuss this with your therapist first. In some situations they may recommend arranging a separate couples session instead, ensuring that the purpose and boundaries of your individual therapy remain clear.

That’s completely normal.

Many people aren’t sure whether they would benefit from individual therapy, couples therapy or specialist psychosexual therapy when they first get in touch.

If you’re unsure, our team can help you understand your options and recommend the type of therapy and therapist that best matches your needs before you book.

Many of our therapists also offer a complimentary 10-minute introductory call. If you’d like the opportunity to ask questions, discuss your circumstances or explore whether a therapist feels like the right fit before booking a full appointment, an introductory call can be a helpful place to start.

Yes. If you’re attending online therapy, you and your partner don’t need to be in the same place.

Many couples join sessions from different homes, workplaces or even different countries. You’ll each receive access to the same secure online appointment and can join from your own device, making therapy accessible wherever you are.

This can be particularly helpful if you live apart, travel frequently, work away from home or simply find it more convenient to join from different locations.

The only exception is that, due to professional insurance restrictions, our therapists cannot provide therapy to clients who are physically located in the Americas at the time of their appointment.

Absolutely.

If you have a question about therapy, need help choosing a therapist or simply aren’t sure where to start, our team is happy to help.

You can contact us before booking for guidance, or if you would prefer, you can request a personalised therapist recommendation based on your needs and preferences. Many of our therapists also offer a complimentary introductory call, giving you the opportunity to speak with them before arranging your first appointment.